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Description
Gaiam was created as a lifestyle company with the vision that, given a choice, people would choose a lifestyle that is healthy and life enhancing, for themselves, their families and the Earth. The Gaiam lifestyle is a vote for individual health as well as the future sustainability of the Earth’s resources. Gaiam strives to provide customers with alternatives to traditional products by offering natural, eco-friendly or healthy versions that compare with the style, quality and price of conventional products.

Gaiam’s goal is to become the trusted source and unifying brand for Lifestyle of Health and Sustainability (LOHAS) participants. They understand that the opportunity to affect people’s lives with information and products is both a privilege and a responsibility. Gaiam believes in the concept of Conscious Commerce, the practice of making purchasing decisions based on personal values and beliefs. It takes into consideration all the aspects of our lives and the impact we have upon the planet. Research indicates this concept appeals to approximately 50 million people in the U.S. alone. Gaiam's strategy in delivering the distinctive quality for which they are known is to partner with experts in health/wellness, eco-living and personal development to develop proprietary products that meet our customers’ needs with meaningful solutions.

The name GAIAM is a fusion of the words Gaia (the name of Mother Earth from the Minoan civilization in ancient Crete), and I am reminds us that we are all interconnected with the Earth, the air and water, and very much a part of this living system that sustains us all.
 
Tax Policy
Ohio & Colorado state residents are subject to sales tax.
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Please note the following instructions to help us quickly process your return:

Complete and detach the return form from your order receipt you received with your shipment and include with your return to ensure proper credit. Fill in the quantity and the reason code. If you received the item(s) as a gift, please also complete the fields related to gift orders.

If exchanging items, simply indicate the items for exchange on the return form and we will ship the replacement items or any additional purchase with no shipping charge (oversize charges may apply). Items may be returned using the following methods:

Option 1: Return with SmartLabel™:

Attach the label printed on the order receipt and drop your package in a mailbox, give it to your postal carrier or take it to the post office.

When using the SmartLabel, you don't pay postage up front. The shipping charges back to us will be deducted from your merchandise credit/refund. There will be no return charge if we sent the wrong item or if it arrived damaged.

SmartLabel return charges are as follows (they will be deducted from your order refund automatically):

Up to 2 lbs: $5.50
2.1 to 10 lbs: $8.50
10.1 to 15 lbs: $12.50

Please note: Not all orders will be eligible for return by SmartLabel. This generally applies to heavy or bulky items, or items that may ship directly from the manufacturer. If your order is not eligible there will be no SmartLabel provided on the order receipt. In this instance please follow the "return on your own" instructions below.

Option 2: Return on your own:

Ship your package back via insured mail, FedEx or any other traceable method to:

Gaiam
Attention: Returns
5455 West Chester Road
West Chester, OH 45069


Please Note: If you purchased a Gaiam product at a retail location and need a return or exchange, please take it to the store where it was originally purchased. The address above is only for returns and exchanges of products purchased from our website or one of our catalogs.

Merchandise credit: Please allow 14 days for us to receive and process your return. We'll credit or refund the value of the items returns and any taxes you were charged (excluding original shipping charges), less the cost of the SmartLabel return charge, if you choose this option. Credit card adjustments should appear within 2 billing cycles.
Tel: 1(877)989-6321
Hours: M-F 7AM-7PM MST
Email: customerservice@gaiam.com

Mailing Address:
Gaiam
833 W. South Boulder Road
PO Box 3095
Boulder, CO 80307-3095
Gaiam

ABOUT

Gaiam

       At Gaiam we know that positive change comes from within. Our focus on personal development, health & wellness and global consciousness shows us this path to transformation. Here you’ll find inspirational media and solutions for healthy living, environmental wellness and renewal of spirit. Since 1988, our mission has been to reach those who share our values of commitment to the well-being of people and the planet.


About Gaiam
Gaiam invites you to live consciously, in harmony with the environment, the planet and the people who share our home. From yoga and fitness DVDs to nontoxic cleaners, we bring you eco-friendly, organic products and healthy living solutions to help you live your best life. Discover tools and products for health and wellness and green living from our catalogs and online collection.